At Air de Piste, we want you to be 100% happy with your spot on the grid. This policy outlines when and how you can request a refund for our membership program and how we handle physical items.
In accordance with UK and EU consumer rights, you have a 14-day “Cooling-Off” period from the day you sign up for an Air de Piste membership.
The 14-Day Window: You can cancel your membership for any reason within the first 14 days and receive a full refund.
The “Instant Access” Exception: Air de Piste provides immediate access to digital publications, educational guides, and “Cheat Sheets.” If you log in and access/download this premium content within the first 14 days, you acknowledge that you are requesting immediate performance of the contract and waive your right to a full refund.
After 14 Days: Once the cooling-off period has passed, all membership fees are non-refundable. You can cancel at any time to prevent future billing, and you will keep your access until the end of your current cycle.
Annual Memberships: We do not offer refunds for forgotten renewals. We provide easy cancellation tools in your Member Dashboard so you can stop any opt-in auto-renewals at any time before the next billing date.
We will send you a reminder email 14 days before your annual renewal. If you are charged and wish to cancel, you have a 14-day window from the date of the renewal charge to request a refund, provided you have not accessed premium member content in that time.
Competition Prizes: As these are free to enter, prizes are non-refundable and cannot be exchanged for cash (unless the competition was specifically for a cash prize).
Damaged Prizes: If a physical prize arrives damaged, please contact us within 48 hours with photographic evidence. We will arrange for a replacement or, if the item is out of stock, a substitute of equal value.
Paid Merchandise: If we sell physical goods (e.g., ADP apparel), you have 14 days from receipt to return the item for a full refund. The item must be unworn, unwashed, and in its original packaging. You are responsible for the return shipping costs unless the item is faulty.
Air de Piste provides access to discounts at partner businesses (e.g., garages or magazines).
Any payments made to these partners are subject to their specific refund policies. Air de Piste cannot issue refunds for services or products purchased from third-party partners.
To start a refund request, please email james@airdepiste.com with:
Subject: Refund Request – [Your Name]
Details: Your account email and the reason for the request.
Timeline: We process all eligible refunds within 14 days of approval. Refunds will be issued to your original payment method.